# Reconciliation reports - Verofy® transactions

This page describes what a reconcilation report shows, and talks you through how to complete one on your Verofy® Move.

**We recommend you run a reconciliation report after your Z report each day - to keep your Verofy® Move running smoothly.**

<span style="text-decoration: underline;">What is a reconciliation report?</span>

The reconciliation report feature on your Verofy® Move can be found in the Admin menu on your terminal. It provides you with a **terminal summary** and compares this against what the acquiring bank totals are for this period since the last reconciliation report.**

If you have your Amex Merchant ID configured on your terminal, you'll see two options when you select the reconciliation button. For Verofy® transactions, you need to select the Bambora option. After a reconciliation report is done, it 'resets' the totals on the terminal. It does not submit the transactions to the bank - this happens automatically after each transaction.

<div class="pointer-container" id="bkmrk-%C2%A0"><div class="pointer anim is-page-editable"><svg class="svg-icon" data-icon="link" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg><div class="input-group inline block"> <button class="button outline icon" data-clipboard-target="#pointer-url" title="Copy Link" type="button"><svg class="svg-icon" data-icon="copy" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></button></div><svg class="svg-icon" data-icon="edit" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></div></div>![image.png](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2025-11/scaled-1680-/pfHimage.png)

<span style="text-decoration: underline;">  
How does the reconciliation report look?</span>

<div class="pointer-container" id="bkmrk-%C2%A0-0"><div class="pointer anim is-page-editable"><svg class="svg-icon" data-icon="link" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg><div class="input-group inline block"> <button class="button outline icon" data-clipboard-target="#pointer-url" title="Copy Link" type="button"><svg class="svg-icon" data-icon="copy" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></button></div><svg class="svg-icon" data-icon="edit" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></div></div>Here is an example of how the reconciliation report will look.

You'll see the **Previous** reports totals, followed by the **Current** totals since the last report.

This includes the totals of debits (sales) and credits (refunds), as well as the total amount of tips (if gratuity is enabled on the Verofy® Move).

The report should always show **Session Totals Agreed** - this means the total the terminal has logged for this period matches with the total the acquiring bank has for this period. If you see a **Session Totals Not Agreed** message on the report - you should raise this to the Verofy® Support team so we can check this for you. You can find out how to contact us by clicking **<span style="color: rgb(48, 122, 255);">[here](https://verofy.support/shelves/getting-in-touch)</span>**.

![image.png](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2025-11/scaled-1680-/annimage.png)

<span style="text-decoration: underline;">  
What is the best time to do a reconciliation report?</span>

We would recommend completing a reconciliation report **after the last transaction** or **at the time of the banking window** (11:59PM GMT), ideally following on from a Z report. This allows accurate reporting so you can easily compare the settled batches you receive with the figures on your Z reports.

Whilst the Z report gives you the **terminal summary**, the reconciliation report gives the **terminal summary** <span style="text-decoration: underline;">and </span>**compares this against what the acquiring bank totals are for this period.**

<span style="text-decoration: underline;">How often should you run a reconciliation report?</span>

Whilst there is no requirement to run a reconciliation report everyday, we would recommend this as best practice.