Remember, you won't be able to refund a customer for more than the amount of their initial purchase(s), but you can refund a partial amount of the total sale.
1. To get started, you'll need to locate your Verofy® vTerminal. If you need to help, click **[here](https://verofy.support/books/access-virtual-products/page/in-app)** for the access guide. 2. Once you have selected your Verofy® vTerminal, you'll see a list of all the transactions taken via your Verofy® vTerminal. Select which transaction you wish to refund by clicking on the record from the list. In this example, we'll select the most recent one. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/MSc2.png) 3. You'll then see the details of that transaction. To refund this transaction partially or fully, click **Issue a refund.** [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/2Kf3.png) 4. Enter the amount of the refund. **Remember - you won't be able to enter an amount greater than the initial transaction.** Once you've entered the amount, press the green tick. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/AyF4.png) 5. The refund will then process. The app will return to the Pay tab and if you refresh the page, the refund will be visible. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/5rn5.png) **That's it! You've refunded a Verofy® vTerminal transaction in the Verofy® App.**