# Request support for a transaction

If you need to ask us a question about a specific transaction, you can easily do this in Verofy® Cloud.

**[Find the transaction](https://verofy.support/books/navigating-verofy-cloud/page/finding-a-specific-transaction)** you need to ask us about, then click the three blue dots to load the transaction detail page.

![image.png](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2025-10/scaled-1680-/hp3image.png)

  
From here, select the **Request support** option.

<div class="pointer-container" id="bkmrk-%C2%A0"><div class="pointer anim is-page-editable"><svg class="svg-icon" data-icon="link" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg><div class="input-group inline block"> <button class="button outline icon" data-clipboard-target="#pointer-url" title="Copy Link" type="button"><svg class="svg-icon" data-icon="copy" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></button></div><svg class="svg-icon" data-icon="edit" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg></div></div>![image.png](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-05/scaled-1680-/pxGimage.png)

  
This will open the **[Message centre](https://verofy.support/books/navigating-verofy-cloud/chapter/verofy-cloud-message-centre)**. From here, you can write a message to us about a transaction or any other issue. If you raise a request for a specific transaction or settlement, the reference will automatically be added to help us find the record you're needing support with.

![image.png](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-05/scaled-1680-/HYuimage.png)  
  
Press **Send message** to send your query, we'll get back to you in no time!