Remember, you won't be able to refund a customer for more than the amount of their initial purchase(s), but you can refund a partial amount of the total sale.
1. To get started, you'll need to locate your Verofy® vTerminal. If you need to help, click **[here](https://verofy.support/books/access-virtual-products/page/in-cloud)** for the access guide. 2. From the Verofy® vTerminal tab, click onto the record of the transaction you need to refund. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/ZFV2.png) 3. Here, you'll see the transaction detail. To begin a refund on this transaction, select the **Options** button on the right hand side of the screen, and select the **Request a refund** option. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/1Ps3.png) 4. You'll need to enter the reason for the refund and the amount. When you've done this, hit **Request refund.** [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/EAJ4-1.png) If you enter a refund amount which exceeds the intital transaction value, you'll see an error message pop up. You won't be able to proceed with the refund until a valid amount is entered. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/ewP4-2.png) 5. If the refund is successful, you'll see the **Success** pop up in the right hand corner of your screen. You'll then see the refund in the list of transactions in your Verofy® vTerminal tab. [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/C0P5-1.png) [](https://verofy-2-knowledge-base-public.s3.amazonaws.com/uploads/images/gallery/2024-02/pDI5-2.png) **That's it! You've refunded a Verofy® vTerminal payment in Verofy® Cloud.**