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IMPORTANT!: Verofy® have no responsibiity for processing and settling Amex transactions. We can only accept Amex Merchant ID accounts whereby Amex directly process and settle Amex transactions.  Before you provide us with your Amex Merchant ID, make sure you'...

If your Verofy® Move is configured to accept Amex payments, you'll see two Z report options. It is important to remember that Verofy® have no responsibiity for processing and settling Amex transactions. We can only accept Amex Merchant ID accounts whereby Amex...

We'll always provide settlement breakdowns for each individual settlement and you can find out how to access these in Cloud by clicking here, but we also provide monthly summary statements in Cloud. To locate and download your monthly summary statements, head ...

Reconciling your net settlement against the sales invoices in your accounting system When reconciling bank payments with received amounts, there may be a small difference due to the fees charged. Net settlements will not impact VAT returns. You should always...

Below is the list of UK and European holidays in 2025. Settlements on these dates are not sent and payment will be received into your account the next business day.We will update you prior to each of these date to remind you.  Wednesday 1st January Monday 6th...

A chargeback occurs when the cardholder disputes a debit or credit card transaction, prompting the card issuer to decide whether to refund the cardholder for that amount. The card issuer will do an internal investigation and ask for evidence from the customer...

Here’s a closer look at some of the common causes of chargebacks. Here are three frequent reasons why customers dispute card transactions: Fraud: An unauthorised party has made the disputed charge. Friendly Fraud: A cardholder mistakenly believes a charge i...

Here’s a high-level overview of the chargeback process: The cardholder disputes a charge. The card issuer assesses whether the dispute is valid. The cardholder receives a provisional credit for the disputed amount. The card issuer gathers the necessary d...

There are ways for you to be able to lower risk of chargebacks, we have listed these for below; Clear Transaction Descriptions: Ensure that your business name and transaction details are clearly displayed on cardholder statements to reduce confusion. Transpa...

How do I complete my PCI? Complete your PCI compliance easily right in the Verofy® App! Just follow the simple instructions provided—it’s all very straightforward and quick to finish. If you need any assistance along the way, our support team is here to help....