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This page talks you through how to take a payment when a customer visits your business and wants to pay for goods or services using their physical card, via contactless, or through Apple or Android pay. Chip and Pin and contactless transactions are regarded S...

This page talks you through how to take a payment when your customer is paying for their goods or services remotely. Verofy® Moto transactions taken through your Verofy® Move are charged at a Non-Secure rate. You'll only have access to take Verofy® Moto Tran...

This page talks you through how to refund a customer when you need to, such as customers returning goods to you after they have purchased them.  Remember, you can only refund to the same card the goods/services were purchased from. You won't be able to refund...

This page talks you through how to refund a customer remotely for a purchase.  Verofy® Moto transactions taken through your Verofy® Move are charged at a Non-Secure rate. BEWARE! Card Not Present refunds are regarded as higher risk as they are more susceptib...

This page talks you through connecting your terminal to a Wi-Fi Network (or mobile hotspot).  To get started, head to the Settings menu from the start up screen and find the Wi-Fi Settings option. Please note - the Wi-Fi Settings option you'll need might b...

This page explains how dual connectivity works on your Verofy® Move, when you're connected to both Wi-Fi and GPRS. Does the Verofy® Move automatically switch to GPRS when Wi-Fi signal is poor?If your Wi-Fi network drops entirely (i.e., your Verofy® Move disco...

This page shows you how to login to the Verofy® Move. Contact us on 0330 460 4672 if you can't find your login details, they will have been sent to you via email.  When your Verofy® Move arrives, you'll turn it on and be greeted by the login screen. To get ...

This page explains how to change the password on your Verofy® Move for the supervisor user ID - reducing the risk of unwanted access.  You'll need to know your password in order to change it. If you have forgotten your password, you'll need to contact us by c...

This page shows you how to identify when your Verofy® Move is connected to GPRS. If your business doesn't have Wi-Fi or you to need to be able to take payments on the go, your Verofy® Move can connect to 4G/3G. Your Verofy® Move should always be dispatched w...

This page explains how the Verofy® Move automatically sends your transactions for processing, and shows you how to access real time reporting in app/cloud.  Batching The Verofy® Move is set to batch after every transaction. This means your transactions are s...

This page describes what a Z report shows, and talks you through how to complete one on your Verofy® Move. What is a Z-report? The Z report feature on your Verofy® Move can be found in the Admin menu on your terminal. It provides you with a summary of the tr...

This page shows you where to locate the GPRS settings on your Verofy® Move, and make sure you're connected to the right APN.  To get started, head to the Settings menu from the start up screen and find the Celluar Settings option. Please note - the Cellu...

This page shows you how to set up the APN settings for the SIM in your Verofy® Move, if it's not showing in the list.  If you've already located the Access point names menu, skip to step 4. If you've not located the menu yet, head to the Settings menu fro...

This page talks you through disconnecting from a Wi-Fi network on your Verofy® Move.  Head to the Settings menu from the start up screen and find the Wi-Fi Settings option. Please note - the Wi-Fi Settings option you'll need might be situated in a differen...

This page provides information on how to locate the SIM card in your Verofy® Move, should you ever need to.  In the unfortunate event that you need a replacement terminal, or you're experiencing issues with SIM connection, you might need to remove the SIM car...

When you receive your Verofy® Move delivery, you'll also receive a cable to enable you to charge the device.  What's Included? As standard, you'll receive the following: USB-C charging cable  Power port  UK and Europe connectors  How does the charg...

Charging cradles are a great accessory to your Verofy® Move.  If you don't have a charging cradle but would like to request one, you can do so by contacting us via the message centre in app. Please note, there will be an upfront cost to purchase a cradle. We...

This page shows you how to add a user to your Verofy® Move, in case you want to create a seperate user login for your staff.  To add a new user, you need to start by logging in with your Supervisor login. Contact us in app or via call if you don't know the ...

This page shows you how to remove a user login from your Verofy® Move, in case you need to.  To remove a user login, you need to start by logging in with your Supervisor login. Contact us in app or via call if you don't know the supervisor login. Click the...

This page shows you how you can personalise your Verofy® Move receipt logo with your business's logo. From your cloud dashboard, select the drop down arrow and ensure you have selected the location which you want to change the receipts for. Select Account i...