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Verofy® Move

Helpful tips on how to get your Verofy® Move connected, take transactions, and refund customers.

vPayments

For customers with vPayments - learn how to take transactions and refund customers.

Getting in touch

Struggling to find what you need? We're here to help.

number
phone number
contact
message
phone
call
help

Verofy® Connect

Connect to your POS system to streamline the payment process for your business.

epos
till system

Verofy® Cloud

Our cloud-based business platform is your gateway to real-time insights and actionable data.

Verofy® App

Our app is designed with your control in mind and serves as your onboarding tool and seamlessly transitions into your everyday business management application.

Verofy® Settlements

Taking payments

Find out how to take transactions using your Verofy® Move terminal.

contactless
chip and pin
sale
apple pay
telephone order payment
cnp payment
over the phone payment
payment
transaction
android pay

Refunding customers

Learn how to refund customers when you need to.

pay back
return
money back
refund

Wi-Fi Settings

Need help connecting? We're here to help you get your Verofy® Move online.

connecting
wifi settings
how to connect
wifi network
WIFI
connection

Personalising your receipt

Ever wanted your business logo on your card machine receipt? Click here to find out how.

how do I put my logo on the receipt
logo on receipt

Additional users

Discover how to add user logins to your Verofy® Move and set permissions for these users based on your preferences.

multiple user logins
creating a new user ID
deleting a user
delete a user
adding a user
set permissions for other users
adding a user to my a920

Verofy® Move setup

Learn how to get your Verofy® Move setup and ready to take payments.

password change
changing password
a920 password
passcode
pin
password
user ID
supervisor login
how to change my password
log in
charging port
volume down
volume up
on button
power button
username
turn on my a920

Charging your Verofy® Move

Information about how to charge your card machine.

battery charging
power
charging cradle
charging base
charger
where do I plug the charger
charging lead

Celluar (GPRS) Settings

Need help connecting? We're here to help you get your Verofy® Move online.

how to connect
mobile connection
3G
4G
connection
connecting
signal
gprs

Dual Connectivity

Discover how dual connectivity works on your Verofy® Move.

automatic connection
does gprs switch to wifi
does wifi switch to gprs
wifi and gprs

Batching & reporting

Find out how your Verofy® Move batches your transactions so you get paid!

reporting
do i need to submit the transactions daily
how do I get paid
z report
end of day report
batching
banking window
batch

Access vPayments

pay by link in cloud
pay by link in app
virtual terminal in app
virtual terminal in cloud
where is my pay by link
where is my PBL
locating pay by link
where is my virtual terminal
where is my VT
locating virtual terminal

Taking vPayments

Refunding vPayments

Batching and reporting

Inserting the Verofy® Move till roll

Learn how to insert receipt rolls correctly and how to order more.

order more till roll
receipt roll
how to change receipt roll
how to change till roll
till roll
receipt paper

Call us

If you've not found what you're looking for, we're here to help.

Message us

If you don't have time to call us, send us a message and we'll look into your query as soon as we can.

Account Information Request

EPOS Now

Let's get your Verofy® Move talking to your EPOS Now till system.

Access Verofy® Cloud

To access Verofy® Cloud make sure you are on either your PC or tablet, dont forget that we have Verofy® App if you want to access on your phone. Simply follow the link: https://go.verofy.com/login

Verofy® PayLinks

Taking vPayments

Verofy® vTerminal

Taking vPayments

Verofy® vTerminal

Access vPayments

Verofy® PayLinks

Access vPayments

Verofy® vTerminal

Refunding vPayments

Verofy® PayLinks

Refunding vPayments

Verofy® Cloud: Transactions

Navigating Verofy® Cloud

Verofy® Cloud: Settlements

Navigating Verofy® Cloud

Verofy® Cloud: Pay

Navigating Verofy® Cloud

Verofy® Cloud: Message centre

Navigating Verofy® Cloud

Verofy® Cloud: Settings

Navigating Verofy® Cloud

Verofy® Cloud: Edit user profile

Navigating Verofy® Cloud

Verofy® Cloud: Account details

Navigating Verofy® Cloud

Taking a payment when the card is present

Taking payments

This page talks you through how to take a payment when a customer visits your business and wants to pay for goods or services using their physical card, via contactless, or through Apple or Android pay. Chip and Pin and contactless transactions are regarded S...

Taking payments via Verofy® Moto

Taking payments

This page talks you through how to take a payment when your customer is paying for their goods or services remotely. Verofy® Moto transactions taken through your Verofy® Move are charged at a Non-Secure rate. You'll only have access to take Verofy® Moto Tran...

Refunding a customer when the card is present

Refunding customers

This page talks you through how to refund a customer when you need to, such as customers returning goods to you after they have purchased them.  Remember, you can only refund to the same card the goods/services were purchased from. You won't be able to refund...

Refunding customers via Verofy® Moto

Refunding customers

This page talks you through how to refund a customer remotely for a purchase.  Verofy® Moto transactions taken through your Verofy® Move are charged at a Non-Secure rate. BEWARE! Card Not Present refunds are regarded as higher risk as they are more susceptib...

Connect your Verofy® Move to Wi-Fi

Wi-Fi Settings

This page talks you through connecting your terminal to a Wi-Fi Network (or mobile hotspot).  To get started, head to the Settings menu from the start up screen and find the Wi-Fi Settings option. Please note - the Wi-Fi Settings option you'll need might b...

Understanding dual connectivity

Dual Connectivity

This page explains how dual connectivity works on your Verofy® Move, when you're connected to both Wi-Fi and GPRS. Does the Verofy® Move automatically switch to GPRS when Wi-Fi signal is poor?If your Wi-Fi network drops entirely (i.e., your Verofy® Move disco...

Logging into your Verofy® Move

Verofy® Move setup

This page shows you how to login to the Verofy® Move. Contact us on 0330 460 4672 if you can't find your login details, they will have been sent to you via email.  When your Verofy® Move arrives, you'll turn it on and be greeted by the login screen. To get ...

Changing the password on your Verofy® Move

Verofy® Move setup

This page explains how to change the password on your Verofy® Move for the supervisor user ID - reducing the risk of unwanted access.  You'll need to know your password in order to change it. If you have forgotten your password, you'll need to contact us by c...

Checking connection

Celluar (GPRS) Settings

This page shows you how to identify when your Verofy® Move is connected to GPRS. If your business doesn't have Wi-Fi or you to need to be able to take payments on the go, your Verofy® Move can connect to 4G/3G. Your Verofy® Move should always be dispatched w...

Automated batching and real time reporting

Batching & reporting

This page explains how the Verofy® Move automatically sends your transactions for processing, and shows you how to access real time reporting in app/cloud.  Batching The Verofy® Move is set to batch after every transaction. This means your transactions are s...

Z reports - Verofy® transactions

Batching & reporting

This page describes what a Z report shows, and talks you through how to complete one on your Verofy® Move. What is a Z-report? The Z report feature on your Verofy® Move can be found in the Admin menu on your terminal. It provides you with a summary of the tr...

Checking your GPRS settings

Celluar (GPRS) Settings

This page shows you where to locate the GPRS settings on your Verofy® Move, and make sure you're connected to the right APN.  To get started, head to the Settings menu from the start up screen and find the Celluar Settings option. Please note - the Cellu...

Adding the APN

Celluar (GPRS) Settings

This page shows you how to set up the APN settings for the SIM in your Verofy® Move, if it's not showing in the list.  If you've already located the Access point names menu, skip to step 4. If you've not located the menu yet, head to the Settings menu fro...

How to disable Wi-Fi connection

Wi-Fi Settings

This page talks you through disconnecting from a Wi-Fi network on your Verofy® Move.  Head to the Settings menu from the start up screen and find the Wi-Fi Settings option. Please note - the Wi-Fi Settings option you'll need might be situated in a differen...

Locating the SIM Card

Celluar (GPRS) Settings

This page provides information on how to locate the SIM card in your Verofy® Move, should you ever need to.  In the unfortunate event that you need a replacement terminal, or you're experiencing issues with SIM connection, you might need to remove the SIM car...

Charging cable (USB wire + mains plug)

Charging your Verofy® Move

When you receive your Verofy® Move delivery, you'll also receive a cable to enable you to charge the device.  What's Included? As standard, you'll receive the following: USB-C charging cable  Power port  UK and Europe connectors  How does the charg...

Charging cradle

Charging your Verofy® Move

Charging cradles are a great accessory to your Verofy® Move.  If you don't have a charging cradle but would like to request one, you can do so by contacting us via the message centre in app. Please note, there will be an upfront cost to purchase a cradle. We...

Adding a new user ID login to your Verofy® Move

Additional users

This page shows you how to add a user to your Verofy® Move, in case you want to create a seperate user login for your staff.  To add a new user, you need to start by logging in with your Supervisor login. Contact us in app or via call if you don't know the ...

Removing a user ID login from your Verofy® Move

Additional users

This page shows you how to remove a user login from your Verofy® Move, in case you need to.  To remove a user login, you need to start by logging in with your Supervisor login. Contact us in app or via call if you don't know the supervisor login. Click the...

Uploading your logo onto the Verofy® Move receipt

Personalising your receipt

This page shows you how you can personalise your Verofy® Move receipt logo with your business's logo. From your cloud dashboard, select the drop down arrow and ensure you have selected the location which you want to change the receipts for. Select Account i...