Reset your PIN through Verofy® Cloud

If you've forgotten your PIN and need to reset this, you can do this via Verofy® Cloud. 

To reset your PIN through Verofy® Cloud, head to https://go.verofy.com/pin-reset or click the Forgot your PIN? button during the login process. 

1. You'll need to enter your phone number to receive a verification code. Enter your phone number and hit Submit.
   
   

   
   
   

2. After entering your phone number, you'll receive the 6 digit verification code to your phone. Enter it into the page to continue with the PIN reset. Once you've entered, hit Submit.
   
   

   
   

3. To complete two factor authentication, you'll then receive a verification code to your email address. You'll need to enter this to continue with the PIN reset process. Remember to check your spam/junk folder in case the verification code lands there. 
   
   

   
   
   

4. Once the email verification is entered, you'll be prompted to enter a new 6 digit PIN number. Type this in and hit Submit. 
   
   

   

   If the PIN you choose is accepted, you'll see the success message at the top right of the screen.
   

   

   If the PIN you choose is not accepted, you'll see the error message below. The system doesn't allow for sequential numbers to be used, so PINs like 111111, 123456 or 127680 can't be accepted. If you get this error message, you'll need to try a different PIN. If you're struggling to choose a PIN that can be accepted, you can call or message the support team for help. 
   

   

   
   
5. Once the PIN is updated, you'll be directed back to the login page. You should now be able to log in using the new PIN you have set. If you need help with the login process, visit the Logging into Verofy® Cloud page. 

   
   
   

   
   

If you're struggling to reset your PIN, get in touch with us.