Refunding integrated payments
Before you can refund a transaction, make sure your Verofy® Move is on the integrated home screen.
If you're not sure how to get connected, you can find out below.
Connect via network
1. Once a refund is initiated, the terminal will prompt that Authorisation is required. You'll need to enter the 'Supervisor' User ID and password to continue. Press the green tick to continue.
This provides additional levels of security for your business, and ensures staff members cannot complete refunds unless they know the Supervisor login details.
If you don't know your Supervisor login, you can request help with this by using our message centre in app to contact us.
2. The Verofy® Move will then ask you to present the card. The customer can insert or tap their card for the refund. If the customer inserts their card - the terminal may or may not prompt for the PIN to be input.
If the customer used Apple/Android Pay for their initial purchase, they will need to use Apple/Android Pay for their refund. Apple/Android Pay uses a 'different card number' to the physical card itself, so not using the same method could cause a mismatch and may result in a declined refund.
3. If the refund amount and card presented are correct, the terminal will process the refund and you'll see the 'Success' screen.
If the amount of the refund entered is too high or the card presented does not match, you'll see the 'Refund Not Allowed' message and the 'Declined' screen. The refund will be cancelled and you'll need to start again.
4. The terminal will then print the receipt copies unless you have terminal printing disabled in integrated mode. If you have Print to screen enabled, you'll be prompted to view/print the receipts. You'll need to press Done / Continue to complete the transaction fully on the Verofy® Move. 
5. Your till system should recognise that the transaction is completed, and your Verofy® Move should return to the integrated home screen, ready for the next transaction.
