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Start off by logging into Verofy® Cloud. If you need help doing so, click here. You'll need access to your current phone number to be able to complete verification before updating your mobile number to a new one. If you don't have access to your current mobil...

Start off by logging into Verofy® Cloud. If you need help doing so, click here. Head to the inital of your name at the top right of your screen in Verofy® Cloud, it's normally in a circle.  Click the Edit profile option, you'll be directed to the Users tab...

If you want to view settlements within a certain date range or time period, you can do so using the filter options in Verofy® Cloud. To begin, head to the Settlements tab. As default, the date range filter will be preset to the current month (the example b...

If you need to export your filtered settlement data, you can easily do so from Verofy® Cloud. Currently, you can only export settlements per page, so if there are multiple pages of settlements, you may need to do more than one export.    If you have...

You can easily view the breakdown detail about a specific settlement from Verofy® Cloud by clicking the three blue dots to the right of a settlement record.   The settlement detail page will load. From here, you can select the Options button...

Monthly summary statements also available! Click here to find out where to find them.  If you want to download the settlement breakdown for each individual settlement from Verofy® Cloud, you can do so by following the steps below. From the Options button in ...

If you need to ask us a question about a specific settlement, you can easily do this in Verofy® Cloud.  Find the settlement you need to ask us about, then click the three blue dots to load the settlement detail page.  From here, select the Request support ...

This page talks you through archiving and unarchiving messages in the message centre.  To archive a message, simply click the folder icon with a downward arrow within.  This moves the message chain to your archived mailbox.  If you need to access an archi...

If you need to check what card rates your business is paying, you can do this by locating your Payment Processing Agreement in the Verofy® Cloud Document Vault.  Head to the inital of your name at the top right of your screen in Verofy® Cloud, it's normally i...

Here's some useful reminders on how settlement payments work with Verofy®.  How often do we process settlements? Currently, settlements are paid out 5 days a week (Monday to Friday).  How do we inform you about your calculated settlements, or once your sett...

Here's a reminder of the settlement cut off for next day settlements, with an overview of how our products send the transaction data to the Acquirer for processing.  Do I need to run a report to send the transactions to the Acquirer for processing? No, all ...

To check user group permissions or create your own user group in Verofy® Cloud, log in and head to the Settings cog at the top right of the screen.    You'll be directed to the Users tab. From here, select the User groups tab. You'll see the defaul...

To check or change your notification settings in Verofy® Cloud, log in and head to the Settings cog at the top right of the screen.  You'll be directed to the Users tab. From here, select the Notifications tab. You'll see the default notification settings. ...

To update your bank details in Verofy® Cloud, log in and head to the first initial of your name in a circle at the top right of the screen - this is the user profile section.    From here, select the Account option. You'll see all your business inf...

To view the documents stored in your document vault, head to the inital of your name at the top right of your screen in Verofy® Cloud, it's normally in a circle.  Click the Account option, you'll be directed to the Account area of Verofy® Cloud. From the...

You can request support on any of your products in Verofy® Cloud. Start by logging in and head to the first initial of your name in a circle at the top right of the screen - this is the user profile section.  From here, select the Account option. You'll be ...

In the unfortunate event you lose access to your mobile number, we're here to support you gaining access back to Verofy® Cloud.  You'll need to contact the support team to let them know you cannot access your mobile device, and we'll take you through our secu...

To view your login history in Verofy® Cloud, log in and head to the Settings cog at the top right of the screen.    You'll be directed to the Users tab. From here, select the Login history tab. You'll be able to see all the user logins from the las...

To add your own branding to your Verofy® Move till receipt, head to Verofy® Cloud. Log in and head to the first initial of your name in a circle at the top right of the screen - this is the user profile section.  From here, select the Account option. This w...

Below is the list of UK and European holidays in 2024. Settlements on these dates are not sent and payment will be received into your account the next business day.We will update you prior to each of these date to remind you.  Monday 1st January 2024Friday 29...