Update your bank details

To update your bank details in Verofy® Cloud, log in and head to the first initial of your name in a circle at the top right of the screen - this is the user profile section. 

From here, select the Account option. You'll see all your business information here, and you can scroll to locate the Bank details section or select Trading information on the list on the left hand side of your screen.

Once you locate the Bank details section, select the Add a new bank account button at the top right of the section to update your bank details. 

You'll need to enter the sort code and account number of the new bank account. Press Authenticate to validate the new details being entered.

Once entered, you'll receive a text with a verification code. Enter this on the screen in Verofy® Cloud. 

The system will then validate the bank details entered, this can take up to 30 seconds. If verification is successful, you'll see the confirmation on screen. You'll be asked to add a label for this new bank account. Once you've entered the label, press Next.

If the details can't be validated, you'll see the below error message. If this happens, please get in touch with the team on 0330 460 4672 or by emailing us at help@verofy.support . It's really useful if you are able to provide a proof of bank document with the details you're trying to update, to help us understand the reason the validation may not have been successful.      

Once your new bank details have successfully validated, you'll see a pop up asking you to select which bank account you want to receive settlements to. Select Use this account on the account you wish to use. 

Once you've selected the new account to be used, you'll see a confirmation on the screen to let you know if the details have been updated successfully. This means future settlements will be paid into this new account!