Skip to main content

Updating mobile number

Start off by logging into Verofy® Cloud. If you need help doing so, click here.

You'll need access to your current phone number to be able to complete verification before updating your mobile number to a new one. If you don't have access to your current mobile number, you'll need to contact us to discuss this further. 



Head to the inital of your name at the top right of your screen in Verofy® Cloud, it's normally in a circle. 

image.png



Click the Edit profile option, you'll be directed to the Users tab within the Settings area of Verofy® Cloud.

image.png


If you want to update your mobile number, you'll need to authenticate the change. Enter your new mobile number, and then press the Authenticate Change button. 

You'll be asked to enter the six digit verification code sent to your email address.  

image.png

You'll receive an email from no-reply@verofy.support (check your junk folder as it may fall into here). 

image.png


Once you enter the code, you'll see the success message if verification has been successful. 

image.png

image.png


Click the grey X to get back to the edit profile page. 

To save the change of mobile number, make sure you press the Save button on the screen. Failure to do so will mean the new mobile number is not saved. 

image.png


Once you have saved the change, user will get an SMS to confirm the change of phone number.

image.png


The mobile number is now successfully updated.



--}}
Back to top