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From the settlement breakdown record, you can view the Transaction fees breakdown by clicking the option for this underneath the Net settlement amount in green.  You'll see the total fees, followed by a breakdown that's separated into transaction fees, au...

From the settlement detail screen, click the Download statement option at the bottom of the screen.  The settlement PDF will display on screen in the Verofy® App.  From here, you can share the PDF document by clicking the Share PDF option to save the fil...

The monthy summary statement is usually available from the 5th of the following month. The filtering used for monthly statements uses the date range of when the settlement payment was made. For example, the monthly statement for October covers any settlement ...

This page shows you where to locate your Verofy® vTerminal in the Verofy® App if you have this product. You'll need to begin by ensuring you are logged into the Verofy® App. To do this, you have to enter your mobile number and PIN. You may be prompted to en...

This page shows you where to locate your Verofy® PayLinks in the Verofy® App if you have this product.    You'll need to begin by ensuring you are logged into the Verofy® App. To do this, you have to enter your mobile number and PIN. You may be pro...

This page shows you how to take payments in the Verofy® App via your Verofy® vTerminal if you have this product. Remember - Verofy® vTerminal payments are non-secure, so you'll be charged non-secure fees on these transactions. You'll need to begin by locat...

This page shows you how to send a pay link in the Verofy® App through the Verofy® PayLinks product if you have it. Verofy® PayLinks are secure, so you'll be charged secure fees on these transactions. You'll need to begin by locating your Verofy® PayLinks i...

This page shows you how to refund Verofy® vTerminal payments in the Verofy® App if you have this product.  Remember, you won't be able to refund a customer for more than the amount of their initial purchase(s), but you can refund a partial amount of the total...

This page shows you how to refund Verofy® PayLinks in app if you have this product.  Remember, you won't be able to refund a customer for more than the amount of their initial purchase(s), but you can refund a partial amount of the total sale.    ...

If you need us, we're happy to help. Login to the Verofy® App and select the Messages option in the Verofy® App. You can send us a message by pressing the New message button (the square and pencil in the white circle at the top left of the screen).  Creat...

If you have multiple businesses using our services that trade under different entities (i.e., each one has it's own Limited Company), this will show you how to switch between each company in the Verofy® App. If you have multiple businesses under different enti...

It's quick and easy to complete your PCI compliance in the Verofy® App, if you need any help you can follow the steps below! If you are still struggling to complete this, then get in touch with us and one of our support team will be on hand to help! We'll let...

If you need to view your company details and contacts, you can do so in the Verofy® App.  Start by logging into the Verofy® App, then pressing the ... button at the top right of the screen.  From here, select the Details option. You'll see the basic compan...

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If you need to view your documents, you can access them via the document vault in the Verofy® App. Start by logging into the Verofy® App, then pressing the ... button at the top right of the screen.  From here, select the Document vault option. Here you c...

Enabling push notifications for your Verofy® App is a great way to stay updated!  To enable push notifications, log into the Verofy® App, then press the ... button at the top right of the screen.  From here, select the App Settings option.  From here,...

Here, you can manage your authentication settings. Log into the Verofy® App, then press the ... button at the top right of the screen.  From here, select the Account Security option.      From here, you can enable Face/TouchID (this removes th...

To log out of the Verofy® App, press the ... button at the top right of the screen.  From here, select the Logout option.