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This page shows you where to find the power and volume buttons on your Verofy® Move, as well as the charging port. 

This page demonstrates how the payment link looks when it's sent to the customer, as well as talking through what information the customer has to enter, so you can be prepared for any questions your customers have. One off payment links When you send a one o...

At Verofy, we're committed to ensuring a seamless experience for our users. If you're looking for assistance or considering deleting your account, we're here to help. Reach Out to Our Support Team If you have any questions, concerns, or need assistance with ...

Before getting started, make sure you have the Verofy® Connect app on your Verofy® Move terminal. If you don't, you can get this added by submitting a request via the message centre in your app or cloud, or alternatively, call us and this be done over the phon...

You can download the Verofy app by clicking the link below. Apple: https://apps.apple.com/gb/app/verofy/id6448618168 Android: https://play.google.com/store/apps/details?id=com.ver.transact 

To log in to Verofy® Cloud, head to https://go.verofy.com/login  Enter your phone number on screen, and hit Submit. You'll be sent a 6 digit verification code to your phone number. When this is received, enter this on screen to verify it's you logging in. ...

If you're new to Verofy® Cloud, let us show you the ropes!  Here's a handy guide to show you where to find everything you'll need, straight from the dashboard. 1 - Location selector: If you have multiple locations, you can filter to each location here. By ...

If you've forgotten your PIN and need to reset this, you can do this via Verofy® Cloud.  To reset your PIN through Verofy® Cloud, head to https://go.verofy.com/pin-reset or click the Forgot your PIN? button during the login process.    You'll need...

To locate a specific transaction, head to the Transactions tab in Verofy® Cloud. Select the Advanced search button to open the options for filtering a transaction.  The easiest way to find a specifc transaction is to filter the payment channel, the amount ...

To locate a specific settlement, head to the Settlements tab in Verofy® Cloud. Select the Advanced search button to open the options for filtering settlement data. The easiest way to find a specifc settlement is to filter the settlement reference, or the...

Visit our vPayment section to learn more about your products. From here, you can find out how to: Access vPayment products in Verofy® Cloud Take payments Refund vPayment transactions See how batching and reporting works for vPayment products  

If you need us, we're happy to help.  Login to Verofy® Cloud, and look for the envelope icon at the top right of the banner at the top of the screen. This takes you to your message centre. You can send us a message by pressing the New message button.  ...

To add or remove a user in Verofy® Cloud, log in and head to the Settings cog at the top right of the screen.  You'll be directed to the Users tab. From here, you can see a list of all the users with access to your Verofy® Cloud business information. Add...

Head to the inital of your name at the top right of your screen in Verofy® Cloud, it's normally in a circle.  Click the Edit profile option, you'll be directed to the Users tab within the Settings area of Verofy® Cloud. You won't be able to update your f...

To view your business information in Verofy® Cloud, log in and head to the first initial of your name in a circle at the top right of the screen - this is the user profile section.  From here, select the Account option. In this section, you can see all the ...

If you want to view transactions within a certain date range or time period, you can do so using the filter options in Verofy® Cloud. To begin, head to the Transactions tab.    As default, the date range filter will be preset to the current month ...

If you need to export your filtered transaction data, you can easily do so from Verofy® Cloud. Currently, you can only export transactions per page, so if there are multiple pages of transactions, you may need to do more than one export.  If you have lots of...

You can easily view the detail about a specific transaction from Verofy® Cloud by clicking the three blue dots to the right of a transaction record. The transaction detail page will load. From here, you can select the Options button which gives you the a...

From the Options button in the transaction detail record, you can select to download as PDF or email receipt.  Download as PDF From the Options button, select Download as PDF The file will then download. Here's an example of what it will look like: Ema...

If you need to ask us a question about a specific transaction, you can easily do this in Verofy® Cloud.  Find the transaction you need to ask us about, then click the three blue dots to load the transaction detail page.  From here, select the Request suppo...