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Request support for a transaction

If you need to ask us a question about a specific transaction, you can easily do this in Verofy® Cloud. 

Find the transaction you need to ask us about, then click the three blue dots to load the transaction detail page. 

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From here, select the Request support option. 

 

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This will open the Message centre. From here, you can write a message to us about a transaction or any other issue. If you raise a request for a specific transaction or settlement, the reference will automatically be added to help us find the record you're needing support with. 

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Press Send message to send your query, we'll get back to you in no time!

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