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We'll always provide settlement breakdowns for each individual settlement and you can find out how to access these in Cloud by clicking here, but we also provide monthly summary statements in Cloud. To locate and download your monthly summary statements, head ...

Reconciling your net settlement against the sales invoices in your accounting system When reconciling bank payments with received amounts, there may be a small difference due to the fees charged. Net settlements will not impact VAT returns. You should always...

Below is the list of UK and European holidays in 2025. Settlements on these dates are not sent and payment will be received into your account the next business day.We will update you prior to each of these date to remind you.  Wednesday 1st January Monday 6th...

A chargeback occurs when the cardholder disputes a debit or credit card transaction, prompting the card issuer to decide whether to refund the cardholder for that amount. The card issuer will do an internal investigation and ask for evidence from the customer...

Here’s a closer look at some of the common causes of chargebacks. Here are three frequent reasons why customers dispute card transactions: Fraud: An unauthorised party has made the disputed charge. Friendly Fraud: A cardholder mistakenly believes a charge i...

Here’s a high-level overview of the chargeback process: The cardholder disputes a charge. The card issuer assesses whether the dispute is valid. The cardholder receives a provisional credit for the disputed amount. The card issuer gathers the necessary d...

There are ways for you to be able to lower risk of chargebacks, we have listed these for below; Clear Transaction Descriptions: Ensure that your business name and transaction details are clearly displayed on cardholder statements to reduce confusion. Transpa...

How do I complete my PCI? Complete your PCI compliance easily right in the Verofy® App! Just follow the simple instructions provided—it’s all very straightforward and quick to finish. If you need any assistance along the way, our support team is here to help....

The festive season is upon us, and we want to ensure you’re fully informed about any changes to our usual opening hours, as well as settlement processing times during this period. Here’s everything you need to know: Verofy® Move Support teamThey support with...

Amex transactions We display any Amex transactions you take on your Verofy® Move within your transaction reporting in Verofy® App and Cloud.  The dashboard figures at the top of the page DO NOT include Amex transactions. This is because Verofy are not proces...

If you've forgotten your PIN and need to reset this, you can do this via the Verofy® App. You'll need access to the mobile number you registered with us, as well as access to the email address we hold on file to successfully reset your PIN.  Open the Verofy...

In the unfortunate event you lose access to your mobile number, we're here to support you gaining access back to the Verofy® App.  You'll need to contact the support team to let them know you cannot access your mobile device, and we'll take you through our se...

To log in to the Verofy® App, select the App on your device to get started.  Enter your mobile number on screen, and hit Continue. You'll be sent a 6 digit verification code to your phone. When this is received, enter this on screen to verify it's you logg...

If you're new to the Verofy® App, let us show you the ropes!    Here's a handy guide to show you where to find everything you'll need, straight from the dashboard. 1 - User menu:From here, you can switch location or company if you have multiple bu...

To locate a specific transaction, head to the Transactions option in the Verofy® App. Select the filter button in the top right of the page to open the advanced options for filtering a transaction. You can find transactions by searching by the transactio...

If you want to view transactions within a certain date range or time period, you can do so using the filter options in the Verofy® App. To begin, head to the Transactions option in the Verofy® App. As default, the date range filter will be preset to the cu...

You can easily view the detail about a specific transaction from the Verofy® App by clicking into a transaction record once you've located it. If you need help finding a specific transaction in the Verofy® App, click here. From here, you can view the settle...

Remember - for this type of integration your till system and Verofy® Move need to be connected to the same  network. Check this before getting started! 1. From the Verofy® Move home screen, select the Verofy Connect application.  2. The application will ...